Business Process Consultant, ServiceNow

Role Overview

• Collaborate with clients and internal stakeholders to gather, analyze, and document HR service delivery requirements, translating them into functional specifications for ServiceNow HRSD implementations.
• Lead workshops and training sessions to support user adoption and maximize the value of ServiceNow HRSD capabilities.
• Partner with cross-functional teams to identify and implement process improvements and automation opportunities.
• Maintain accurate documentation for system configurations, business processes, and change management activities.
• Adhere to story writing standards and acceptance criteria best practices.
• Act with integrity, professionalism, and personal responsibility to uphold a respectful and collaborative work environment.

Requirements

• Minimum 3 years of recent experience as a Business Analyst or Business Process Consultant supporting ServiceNow HRSD in a managed services or consulting environment.
• Strong understanding of HR processes and ServiceNow HRSD modules, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Experience with ServiceNow configuration, scripting, and workflow design.
• Proven ability to manage client relationships and deliver high-quality solutions in a fast-paced environment.
• Certified System Administrator preferred.
• Certified Implementation Specialist – HRSD preferred.
• Excellent verbal and written communication, presentation, and analytical skills.
• Strong facilitation skills with the ability to guide clients through workshops and solution design discussions.
• Ability to work both independently and in a collaborative team environment.
• Comfort with handling ambiguity and managing multiple priorities.
• Bachelor's Degree or equivalent work experience required.

Tech Stack

• ServiceNow

Benefits

• The estimated salary range for this role is $75,000-132,000 annually, depending on factors such as skillset and experience.
• Bonuses and other incentives are awarded based on individual contributions and overall company performance.
• Pioneer offers a comprehensive benefits package, including meaningful time off and paid holidays.
• Parental leave.
• 401(k) with employer match.
• Tuition reimbursement.
• Broad range of health and welfare benefits, including medical, dental, vision, life, and disability coverage.