Ensure customer satisfaction by guaranteeing compliance with SLAs;
Lead meetings with internal stakeholders;
Implement and align strategic plans with clients;
Conduct analyses and identify improvement opportunities to ensure customer satisfaction;
Prepare reports and presentations on department performance, including customer success, productivity and quality metrics;
Propose initiatives and present business perspectives focused on improving service delivery quality;
Carry out annual budget planning, ensuring achievement of targets with emphasis on consultants' success;
Monitor process performance and quality indicators;
Support support teams by monitoring the handling of opportunities and requests with the aim of making the internal client and product competitive;
Identify improvements in the area's processes, products and services and, when necessary, propose solutions through analyses and presentations, ensuring compliance with customer success indicators.
Requirements
Solid experience in team management;
Experience managing large customer volumes;
Strong analytical skills;
Negotiation skills;
Excellent communication skills;
Stakeholder relationship management skills;
Critical thinking and problem-solving skills.
Benefits
Meal and grocery allowances;
Medical and dental insurance;
Transportation allowance;
Daily breakfast provided;
Free parking;
Life insurance;
Birthday day off;
Corporate university (training and development programs);