Design, launch, and manage end‑to‑end trade‑in and product take‑back programs that drive circularity, customer value, and environmental impact.
Develop program strategies—defining vision, performance metrics, execution plans, and compliance with relevant sustainability policies and data security standards.
Partner with Sales, Marketing, Finance, and Operations to align resources, ensure consistent messaging, and deliver seamless execution of sustainability services globally.
Support Sales leadership by activating prioritized customer accounts, ensuring timely engagement and nurturing high-value relationships.
Collaborate with sales teams to tailor trade-in offerings for key markets and customer segments, maximizing adoption and impact.
Drive go-to-market planning and execution of promotional campaigns and communications for relevant circularity initiatives.
Serve as the primary point of contact for trade-in program inquiries, feedback, and reporting to optimize customer satisfaction.
Define, monitor, and report on key program metrics to evaluate performance, adoption, and ROI.
Gather insights from internal and external stakeholders to drive innovation and continuous improvement of processes and program offerings.
Prepare executive-level reports and presentations highlighting program successes, challenges, and strategic recommendations.

Bachelor’s degree in Business, Marketing, Environmental Science/Management, Engineering, or a related discipline; MBA a plus.
10+ years of experience in product & program management, sales operations, and/or reverse logistics—preferably within the technology or consumer electronics sector.
Proven success managing global refurbishment, take‑back, and/or sustainability programs with measurable results.
Experience working in complex, distributed, or matrixed environments.
Exceptional organization, communication, and stakeholder management abilities.
Strong analytical skills with experience leveraging data for decision making and reporting.
High energy, proactive approach, and solution-oriented mindset.
Customer-centric with the ability to drive change across the organization.

Program Manager, Sustainability Services

Key skills