Role Overview
- Create, structure, and maintain the PCH (Human Cost Projection) model with daily, weekly and monthly views
- Develop and monitor revenue projections by operation, account and consolidated levels
- Perform financial analyses focused on efficiency, profitability and optimization opportunities
- Contribute to the development of financial and operational KPIs (ROL, cost, margin, HC, productivity)
- Create and enhance dashboards and executive reports (Excel / Power BI)
- Support leadership with strategic insights for decision-making
- Act in a consultative capacity with planning, operations and finance teams
- Identify and propose continuous process improvements
- Perform other related duties
Requirements
- Must be at least 18 years old
- Bachelor's degree in Business Administration, Economics, Accounting, Engineering or related fields
- Solid experience in finance with a focus on planning, projections and cost analysis
- Advanced Excel (financial modeling, data analysis, automation)
- Experience with Power BI or other data visualization tools
- Experience building financial models (forecasting, budgeting, PCH)
- Strong analytical skills and business acumen
Differentials / Nice-to-haves:
- Experience in the BPO / Contact Center segment
- Knowledge of operational KPIs (HC, ABS, productivity, cost per operation)
- Experience managing multiple accounts/clients
- Experience with automation or leveraging data to drive efficiency
Behavioral Competencies:
- Proactivity and ownership mindset
- Clear and objective communication (ability to translate numbers into insights)
- Autonomy and organization
- Analytical and results-oriented profile
- Ability to build relationships across different teams
- Critical thinking and focus on continuous improvement
Benefits
- Childcare allowance per child up to 5 years old
- Allowance for children with special needs
- no age limit
- Medical and dental plan
- Life insurance
- Transportation allowance
- Meal and/or food allowance
- PPR (Profit Sharing Program)
- Wellhub (wellness platform)
- Partnerships with various companies (educational institutions, language schools, and others)