Offshore ServiceNow ITOM Architect – 8-Week Implementation Contract

Role Overview

• Define and implement CSDM-aligned service modeling standards, including ownership and SLA structures
• Lead creation of 15–20 business and application services within the CMDB
• Architect and enable event ingestion from observability tools (e.g., Dynatrace or similar)
• Design and tune event rules, correlation logic, and incident response policies
• Oversee Service Mapping for 8–12 priority services across web, application, and database tiers
• Ensure accurate CI relationships, binding, and data integrity within the CMDB
• Develop runbooks, SOPs, and operator enablement materials
• Deliver dashboards and initial KPI reporting (event quality, service coverage, etc.)
• Produce a documented backlog and roadmap for post-implementation expansion

Requirements

• 8+ years of ServiceNow experience with strong ITOM specialization
• Proven hands-on experience with:
• ServiceNow Discovery and Service Mapping
• Event Management and alert correlation
• CMDB architecture and CSDM
• Experience integrating observability tools (Dynatrace, Splunk, etc.) with ServiceNow
• Strong understanding of infrastructure environments (cloud and on-prem)
• Demonstrated ability to deliver fast-paced, outcome-driven implementations
• Excellent communication skills working with distributed/offshore teams

Tech Stack

• Cloud
• ServiceNow
• Splunk

Benefits

• Offshore role with required overlap with US business hours
• Highly collaborative with client stakeholders and delivery team