Build and maintain business and application services aligned to CSDM standards
Execute Service Mapping (top-down and pattern-based), including pattern tuning and troubleshooting
Configure and enhance Event Management , including: Event rules and correlation, Alert enrichment and routing, Incident creation policies
Continuously improve event quality and noise reduction through tuning and optimization
Ensure accurate CI relationships, bindings, and CMDB data integrity
Develop and maintain automation workflows related to incidents, events, and operational processes
Support integration and data flow from observability tools (e.g., Dynatrace, Splunk, etc.)
Create and maintain technical documentation, runbooks, and SOPs
Collaborate with architects and stakeholders to execute against a prioritized backlog and roadmap

5+ years of ServiceNow development experience
Strong hands-on experience with: ServiceNow ITOM (Discovery, Service Mapping, Event Management)
CMDB and CSDM data models
Flow Designer, Business Rules, Script Includes, and integrations
Experience working with event-driven architectures and observability integrations
Strong troubleshooting skills across Service Mapping and Event Management
Ability to work independently in an offshore delivery model with minimal supervision
ServiceNow certifications (CSA, CIS-ITOM, CAD) preferred
Experience with AIOps / ITOM Health preferred
Familiarity with cloud platforms (AWS, Azure) preferred
Experience working in Agile or continuous delivery environments preferred.

Senior ServiceNow ITOM Developer – Ongoing, Embedded Role

Key skills