Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision
Maintain the configuration management system, including the configuration management database (CMDB)
Ensure effective and efficient execution of all tasks and procedures to agreed levels of service
Install or remove items of hardware and/or software following agreed standards
Support fellow technicians telephonically using remote tools
Requirements
Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications: COMPTIA, Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.