Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations
Acceptance/ Communication of delivery schedule
Monitor sales order to ensure data accuracy
Pending order balances
Sales forecast
Managing account aligned with Sales Director/CS Manager based on specific account’s SLA
Contract execution
Monthly Customer Business Review
Customer Audits
Quality claim & escalation
Co-Lead activities for customers satisfaction – Voice of Customer
Lead & roll out new commercial projects/initiatives with internal stakeholders
Collaborate with other department in the execution of projects/ claims
Timely closing & coordination with PD on project management for NPD
Profitability review
Identify commercial leakages and execute the recovery strategy
Reconciliation and settlement of overdue accounts
Manage inventory (call-off time, wastages)
Full engagement in customer’s identification and qualification process, aiming to drive value propositions to the right targets
Forming, communicating and negotiating offers and price (increments)
Gather and coordinate customer specific market intelligence and report to Business Development team
Identify innovation and product development opportunities
Develop strong understanding of competitor capability, activity and strategy

College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
Minimum of 3 years sales experience in packaging and/or FMCG industry
Customer Service and Account management experience
Good understanding of business processes, including sales, supply chain and customer service
Customer-focused and results-oriented
Ability to build collaborative relationships
Strong time management and organizational skills
Strong interpersonal skills, with particular ability to work within team environment
Self-motivated

Account Manager

Key skills