Care and Outreach Specialist, Telephonic, Temporary

Role Overview

• Provide health system navigation and short-term care coordination
• Conduct proactive member outreach to identify and assess care coordination needs
• Determine and address navigation, care coordination and/or resource needs
• Coordinate referrals as applicable
• Collaborate and facilitate services that meet member needs with healthcare providers
• Document all related activities in the centralized care coordination platform

Requirements

• Minimum 3 years of directly related experience working with vulnerable populations in a healthcare setting
• Experience with Medicaid and Medicare healthcare services
• Understanding of the psychosocial and medical barriers encountered by this population
• Preferred experience working directly or telephonically with similar populations
• Database experience: MMIS, QNXT, Collective, EPIC, and/or other EMR systems

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability insurance
• Health savings account
• Flexible spending account(s)
• Lifestyle spending account
• Employee assistance program
• Wellness program
• Discounts
• Multiple supplemental benefits
• Retirement plan with employer contributions
• PTO and Paid State Sick Time