About this role
Role Overview
- Serve as the focal point for managing partners and vendors within the Service Desk ecosystem.
Requirements
- Serve as the interface between vendors and internal user teams
- Manage service level agreements (SLAs) and ensure timely compliance
- Monitor deliveries and service availability for equipment (computers, tablets, phones)
- Printers (office and thermal)
- Access management
- Videoconferencing support
- Ensure quality of services provided within the Service Desk scope
- Direct report to the Area Coordinator
- Strong experience managing SLAs and vendors
- Experience in Service Desk / IT Support environments
- Organized, communicative, and results-oriented profile
- Ability to prioritize and manage multiple concurrent demands
Benefits
- Hybrid (minimum 2 days per week on-site)