Key skills
Communication
About this role
Role Overview
- Respond to client inquiries via email, phone, or chat, providing timely and accurate information
- Coordinate communication between clients and team members
- Provide clients with updates on their case status and next steps in the process
- Maintain a high level of professionalism and empathy in all client interactions
- Resolve client concerns and escalate complex issues to the appropriate legal team member
- Document all client interactions in the case management system
- Collaborate with the legal team to improve client service procedures
- Stay informed about changes in immigration laws and firm policies
- Additional related duties as required
Requirements
- Previous experience in customer service, ideally in a legal or immigration setting
- Strong verbal and written communication skills
- Proficiency in English; additional language skills are a plus
- Excellent interpersonal and problem-solving abilities
- Familiarity with legal case management software and Microsoft Office Suite
- Ability to handle sensitive information with discretion and confidentiality
- Highly organized and able to multitask effectively
- Ability to work independently in a remote environment
Benefits
- Paid Time Off
- Mental Health Days
- Office Holidays