Process program registrations received via fax, e-mail and phone on a daily basis
Ensure prompt updates to program database on an ongoing basis
Maintain effective communications with multiple external and internal customers
Maintain accurate electronic records of information regarding patient and program registrations, patient data, laboratory alerts, and requests for further information
Communicate with internal and external clients as deemed necessary
Assigned other duties and tasks as required

Minimum 2 years experience in customer service / data entry role in an office setting
Working experience in a pharmaceutical/biotech or healthcare-related industries is an asset
College diploma or University degree in a related field
Proactive customer focus
Bilingualism an asset
Ability to communicate effectively both orally and in writing
Professional / courteous / efficient telephone manner
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Ability to work independently and in a team environment
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Risk Management Associate

Key skills