Assist Email Operations Administrators with the daily support and administration of Exchange Online M365 GCC-High cloud environment
Review system logs and dashboards proactively to help identify/troubleshoot issues
Familiarize yourself with Splunk and assist team with improving/optimizing team dashboards
Assist with operational patching procedures
Identify and recommend areas of improvement regarding Email Operations support and best practices
Review Email Operations documentation and assist with updates, as needed
Assist with development of PowerShell scripts that improve efficiency through automation
Generate Summaries/Reports and assist with Email and Teams related trouble ticket resolution
Assist team members with various projects and tasks on an as-needed basis

Actively enrolled in an undergraduate or graduate program
US citizenship required
Coursework or technical certification related to Information Technology
Strong interest in or exposure to Microsoft 365, Microsoft Exchange and/or Microsoft Teams
Strong soft skills in organization, communications and teamwork
Interest in supporting IT Service Delivery in a large-scale Enterprise environment
Hands-on experience or familiarity with US Government IT Security principles such as NIST, CUI CDI, ITAR, FedRamp, GCC-High
Some understanding/knowledge of PowerShell scripting
Hands-on knowledge and experience with Outlook/Teams client functionality and usage

Email Operations Intern

Key skills