Key skills
CommunicationCritical Thinking
About this role
Role Overview
- Provide day-to-day operational support and project-based initiatives
- Document and resolve network events
- Take ownership of customer requests and issues
Requirements
- At least 5 years of recent networking experience
- CCIE-level aptitude
- A minimum of 12 months of experience in a customer service role
- Excellent written and verbal communication skills
- Critical thinking skills for high-pressure situations
Benefits
- Complete operational and project support
- Exceptional customer support via ticketing system and phone
- DDoS attack mitigation training
- Flexible work schedule