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Customer Service Representative – Retail at Amer Sports | JobVerse
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Customer Service Representative – Retail
Amer Sports
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Customer Service Representative – Retail
Australia
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
SAP
Decision Making
Sales
About this role
Role Overview
Customer service support to retail partners and all brand stores
Own and manage the customer service function for our retail brands
Resolve enquiries, complaints, and issues quickly and professionally
Create, edit, and manage SAP sales orders, returns, and credits.
Consult customers on product related topics via phone or email
Collect orders via email and create sales orders in SAP
Actively manage retail order book / backorders across all brand categories
Support all stakeholders on retail and order book matters
Troubleshoot SAP issues and guide team members through errors.
Provide order book reporting to various stakeholders
Run SAP reports to support decision making and operational visibility
Identify issues, diagnose root causes, and create real time solutions.
Requirements
Demonstrated experience working in a customer service or retail role
Exposure and clear examples of following and executing processes and procedures in various systems
Being solutions led
Excellent knowledge of returns policies
Strong customer interaction skills
Keen to learn about products or understand technical products from previous roles
Passionate about providing support to retail stores and customers.
Benefits
Competitive salary, bonus + super
Free product and generous allowances to get you kitted out for all your sporting adventures!
Flexible working environment, including additional school holiday flexibility / support
When at Head office, work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies
Support in career development, wellbeing, and personal growth
Regular staff activity days, including camping, snow trips, fun runs and more!
Company supported volunteering program.
Apply Now
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