Customer Service Representative – Retail

Role Overview

• Customer service support to retail partners and all brand stores
• Own and manage the customer service function for our retail brands
• Resolve enquiries, complaints, and issues quickly and professionally
• Create, edit, and manage SAP sales orders, returns, and credits.
• Consult customers on product related topics via phone or email
• Collect orders via email and create sales orders in SAP
• Actively manage retail order book / backorders across all brand categories
• Support all stakeholders on retail and order book matters
• Troubleshoot SAP issues and guide team members through errors.
• Provide order book reporting to various stakeholders
• Run SAP reports to support decision making and operational visibility
• Identify issues, diagnose root causes, and create real time solutions.

Requirements

• Demonstrated experience working in a customer service or retail role
• Exposure and clear examples of following and executing processes and procedures in various systems
• Being solutions led
• Excellent knowledge of returns policies
• Strong customer interaction skills
• Keen to learn about products or understand technical products from previous roles
• Passionate about providing support to retail stores and customers.

Benefits

• Competitive salary, bonus + super
• Free product and generous allowances to get you kitted out for all your sporting adventures!
• Flexible working environment, including additional school holiday flexibility / support
• When at Head office, work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies
• Support in career development, wellbeing, and personal growth
• Regular staff activity days, including camping, snow trips, fun runs and more!
• Company supported volunteering program.