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Field Engineering Specialist at Roche | JobVerse
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Field Engineering Specialist
Roche
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Field Engineering Specialist
San Francisco, California, United States of America
Full Time
3 hours ago
$81,700 - $151,700 USD
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Key skills
Leadership
About this role
Role Overview
Travel and showcase expertise in technical repair and installation for Roche assigned product lines
Offer valuable service to laboratory customers in assigned territory
Provide routine technical support, on-site service, repair, and installation of Roche products
Serve as a customer contact for technical and service-related issues and perform preventative maintenance
Diagnose and resolve mechanical, hardware, software, and system failures
Document all activities and contribute to quality improvement
Focus on maximizing customer satisfaction
Requirements
High school diploma and 2 years of technical school or equivalent military training or work experience
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking
Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice
Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory
Ability to travel, including overnight travel, is a requirement for this role
Preferred: 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
Benefits
Discretionary annual bonus may be available based on individual and Company performance
Benefits detailed at link provided
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