Perform daily monitoring and testing of critical applications, system health, logs, and alarms with a strong sense of urgency when issues arise
Investigate critical application traffic and detect problems using tools such as traffic sniffers, simulators, MRTG, PRTG, SNMP polling, and log analysis
Work on deployed solutions to identify grey critical apps/protocol traffic and design new solutions for monitoring and detection
Lead discussions and analysis with cross-functional departments to solve and prevent issues before they impact customers
Provide knowledge transfer and technical guidance to customers, empowering them to better understand and leverage AppLogic Networks solutions
Serve as the primary liaison between customer operations and AppLogic Networks' Customer Support, Account Management, and engineering teams — managing escalations, status updates, and resolution timelines
Work directly with equipment and tools as needed, supporting team members across a cross-functional environment

Bachelor's degree in Computer Science, Engineering, or another STEM discipline
Minimum 5 years in a technical role
Strong command of Unix-based operating systems (Linux, FreeBSD, etc.)
Proficiency in programming or scripting languages (Java, C/C++, Python, Perl, etc.)
Hands-on expertise with packet-level debugging tools (Wireshark, tcpdump, tcpreplay, or similar)
Solid understanding of web application concepts including P2P, VoIP, WAP, MMS, and RTSP
Deep knowledge of networking and IP-related technologies
Experience in Quality Assurance testing
Strong background in VoIP, IPTV, and video streaming protocols and architecture
Thorough understanding of end-to-end network call flows and relevant protocols (DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323, RTCP)

VAS Engineer – Signature

Key skills