Customer Service Advocate II – Outbound

Role Overview

• Delivers education and information to members and/or providers on behalf of the customer service team
• Reaches out to members and/or providers for educational or informational purposes
• Serves as the front-line support on various member and/or provider inquiries
• Maintains performance and quality standards based on established contact center metrics
• Documents information including demographics, call summaries, and communications

Requirements

• Requires a High School diploma or GED
• Requires 1 – 2 years of related experience
• Experience in a contact center environment preferred

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules