Facilitates and documents leave management specific decisions including leave management implementation log, approved non-standard company sponsored leave and coordination of plans with disability and statutory claims for non-complex RA and all PA customers (est. 10-12 cases annually)
Using best practices, supports all Ask an AMIC Help Requests submissions in Salesforce including but not limited to, 1 time call support, general inquiries, policy reviews for PA customers, H&T support for new and acquisition business in the non-complex RA and entire PA segments
Actively participates in finalist presentations, as required for above segment sizes as/if needed
Coordinates appropriate transition service with customer (H&T, Clean Slate, Clean Slate w/takeover), file feed team and claims which includes reviewing the data and setting appropriate takeover expectations with the customer
When appropriate, provides general training on FMLA, state leave or company leave outsourcing for prospective customers and producers
Assist by facilitating discussion surrounding the knowledge transfer to CCST of customer specific leave special handling for any Non-Standard processes surrounding the leave plans
Provide support as back up user acceptance testers for absence/leave functionality in THAA including custom employer leaves, tasking, and customized letters

2+ years Absence Management experience required
Leave management knowledge (FMLA, State Leave Laws, Salary Continuance, Statutory Disability, Paid Leaves, Short-term Disability, Long-term Disability, ADA and other employer sponsored leaves);
Certified Leave Management Specialist highly desired.
Acute understanding of disability benefits and services
Knowledge of Hartford's Group Benefits products, provisions, and service offerings preferred
Strong communication skills (oral and written), customer service orientation, ability to work independently
Ability to present, with growing confidence, our leave management services in a consultative manner to external parties
Working knowledge of how absence/leave claims are managed in THAA, the claim process flow and their interaction with disability and statutory claims
Ability to adapt to the changing environment based on market demands or company / team changes to process or procedures
Ability to develop strategic alliances with various internal and external business partners
Proficient in MS Office Suite (Word, Excel, PowerPoint,) and demonstrated proficiency in utilization of administrative systems (i.e. NSR, Case Management, THAA, PST, WFT, SharePoint sites, webinar)
Ability to be flexible and adapt to a broad set of responsibilities
Minimum 10% travel required
Ability to handle a high caseload during peak season(s)

Absence Management Consultant

Key skills