You'll be the strategic partner and trusted advisor to our key healthcare clients
You'll own the success of your clients
ensuring a client start that delights, sets us up for growth, and delivers measurable impact
You'll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration
Drive implementations of Coding solutions across the enterprise for both new and existing customers
Engage client’s leadership/clinicians to configure and set up clinical solutions regarding final standards
Ensure simple extracts of key SOW terms, guardrails and actions are accomplished between IKS and client stakeholders
Educate the delivery team on the nuances of the customer environment and ensure the delivery and measurements of success are representative of the customer environment

10+ years of experience working in US healthcare
5+ years experience in Coding
AAPC, AHIMA, other coding certifications
Familiar with EHR workflow, clinical documentation, CDI, and medical coding
Customer Management skills especially in dealing with Physicians, Clinical Champions, CMO, CMIO and Practice Leaders
Structured, methodical, and detail-oriented
Self-driven and proactive with ability to multitask and prioritize issues in a complex environment
Project management, planning and organizational skills
Excellent verbal and written communication skills

Director, Implementation Success Leader

Key skills