Implementation Manager

Role Overview

• Lead the end-to-end implementation of Configure Digital for clients, including planning, configuration, training, testing, and go-live.
• Coordinate with internal Fiserv teams to align implementation goals with client expectations.
• Act as the primary point of contact for clients throughout the project lifecycle—from kickoff through go-live and post-implementation warranty support.
• Assess client business needs, define requirements within product capabilities, and recommend best-fit solutions.
• Manage multiple concurrent implementations, ensuring adherence to scope, timeline, and budget.
• Review deliverables, validate configuration, and ensure solution meets business and technical acceptance criteria.
• Build relationships across various teams (product, support, engineering, etc.) to facilitate seamless solution delivery.
• Coordinate hosted tenant provisioning, core interface activities, and environment readiness.
• Manage system configuration and updates per client requirements.
• Conduct connectivity testing and configuration validation to ensure technical readiness for go-live.
• Provide hands-on training to client teams on system usage and configuration.
• Develop training documentation and user guides as needed.
• Maintain up-to-date project documentation, configuration logs, and implementation artifacts.
• Ensure project artifacts comply with internal and client documentation standards.
• Monitor project milestones and update schedules to reflect project progress.
• Escalate delays or roadblocks to relevant stakeholders and drive resolution.
• Continuously manage and exceed client expectations.
• Proactively identify risks, manage concerns, and ensure a high level of customer experience.

Requirements

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
• 8+ years of implementation or project management experience, in financial software.
• Strong understanding of project lifecycle methodologies (Waterfall, Agile).
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities and deliver results in a deadline-driven environment.
• Willingness to travel, as needed (5%-10%).
• 3+ years of experience in digital banking solutions.

Benefits

• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.