Applied AI Architect

Role Overview

• Lead strategic advisory engagements focused on Salesforce D360, Agentforce, and AI-enabled customer experience transformation
• Facilitate customer discovery sessions with business, product, marketing, commerce, service, data, and IT stakeholders
• Run agile advisory sprints to drive alignment, prioritization, and iterative decision-making
• Deliver formal customer workshops
• Help customers identify, refine, and prioritize high-value use cases based on business impact, feasibility, dependencies, speed to value, and cost considerations
• Advise customers on the role of D360 within their broader customer data, activation, and AI strategy
• Assess how Agentforce may support the customer’s broader AI operating model and business goals
• Evaluate options for ingesting, connecting, and consuming data in a cost-conscious and scalable way
• Provide guidance on real-time, near real-time, and event-driven patterns that support agent and AI use cases
• Review how Salesforce and external platforms, including commerce and CRM data sources, may support customer use cases
• Translate discovery findings into strategic recommendations, prioritized backlogs, executive readouts, and phased roadmaps
• Partner with Solution Architects, Delivery Leaders, and Account teams to shape follow-on implementation opportunities
• Support proposal development, solution framing, and customer presentations related to D360 and Agentforce advisory services
• Stay current on Salesforce product evolution across D360, Agentforce, AI, integrations, and related ecosystem capabilities

Requirements

• 5+ years of client-facing consulting, solution architecture, or strategic advisory experience in Salesforce, enterprise technology, digital transformation, data strategy, or AI advisory
• Experience working with Salesforce products such as D360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, or related platforms
• Experience facilitating workshops, discovery sessions, roadmap conversations, and executive presentations
• Strong understanding of business process analysis, use case development, and strategic prioritization
• Familiarity with data integration concepts, APIs, event-driven architecture, and enterprise data consumption patterns
• Experience translating ambiguous business requests into structured recommendations and phased plans
• Ability to work across technical and non-technical stakeholder groups
• Strong written communication and presentation skills
• Bachelor’s degree or equivalent professional experience

Tech Stack

• Cloud

Benefits

• Competitive salary and performance-based incentives
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment
• Currently 100% remote work arrangements