Collaborate with our key partners on groundbreaking fan marketing initiatives and tech solutions
Engage, retain, and drive customer adoption, utilisation as well as renewals or expansion revenue
Mentor and empower APAC Customer Success team members
Act as a trusted advisor, guiding partners to activate fan data to personalise experiences
Drive customer lifecycle outcomes for our APAC partners, ensuring high satisfaction and retention rates
Onboard and train partners on using the Tradable Bits platform
Conduct Strategic Business Reviews to uncover insights using data and share product updates
Project manage large-scale custom development work for strategic partners

Diploma or Bachelors Degree in Communications, Business, Marketing, Music Marketing or related field(s)
3-5 years proven track record in account management roles (Customer Success, digital marketing, agency, account management, and/or business development ideally in SAAS or tech)
1-2 years experience managing teams, ideally in the tech industry
Strong business acumen and technical knowledge of marketing software
Expert-level communication and presentation skills (speaking, reading, writing)
Familiarity with Slack, Google Suite, JIRA/Open Project, Asana, Adobe Suite etc, as well as experience with some form of CRM software (Hub Spot, Salesforce, Microsoft Dynamics, Kore, etc)

Senior Customer Success Manager, APAC

Key skills