Works as a key player on the Technical Services team with a focus to shared services, striving to provide the best customer service possible regarding technical and network support
Participates in accordance with the Service Management Methodology including: Help Desk phone coverage
Actively using the Incident tracking system to record problems and resolutions
Troubleshooting and resolving computer and network problems for assigned Incident tickets
Participating in various ITIL areas including Change, Incident, and Problem Management as needed.
Participates in network administration support
troubleshooting, resolution, and documentation
including demonstrated expertise in assigned areas. Such areas include: network hardware and software (printers, servers, switches, ports, cable) network backups and retrieval creation and maintenance of user accounts malware protection network performance and upgrades
Assumes Lead Technician role of assigned projects as needed
Trains other tech & student workers on hardware and software products and methods as needed
Participates in the rotating after-hours coverage and Server Maintenance weekends
Utilizes programming skills for website maintenance, PowerShell scripts, log processing

Student of Christian Science preferred
Supportive of Principia’s guiding statements as articulated here https://www.principia.edu/about/guiding-statements
Bachelor’s degree or equivalent work experience
Proven interpersonal communication skills – including an ability to converse clearly and compassionately with customers who may be expressing themselves strongly or urgently
Three+ years experience in computer support of both the Intel-based and Macintosh platforms, and other related experience, including being able to transfer that knowledge to others through mentoring
Networking experience preferred
Proven ability to take direction and work well with others in a busy environment, a team player
Willingness and ability to work flexible hours and schedules as needs arise, and to study and test for professional development according to Principia’s needs
Physically able to lift and carry up to 40 lbs., to crawl under desks and tables, and to wire jacks and patch panels in close quarters if needed

Generous Employee Tuition Discount: Enjoy a 90% discount on tuition (pro-rated for part-time staff) for your eligible children enrolled from Pre-K3 through College (infant and acorn programs excluded).
Relocation: Principia provides a relocation reimbursement of up to 12% of your annual salary, when moving from outside a radius of more than 50 miles
Professional Development: Access to learning opportunities, training programs, and career growth support.
Comprehensive Benefits: Learn more about all our benefits here, including comprehensive health, dental, and vision plans, paid time off, a 403(b) retirement plan with Principia matching, and more.

Technical Support Specialist

Key skills