Produce high-quality documentation focused on onboarding and usage of the core banking Payments module, ensuring clarity and usability for different audiences.
Create structured onboarding guides and user documentation covering business processes, APIs reference/usage, and end-to-end system/architecture diagrams
Translate complex technical and business concepts into clear, concise, and user-friendly content for audiences with varying levels of expertise
Map API endpoints to business events and user actions, ensuring alignment between technical implementation and real-world use cases
Collaborate with Product Owners and Business Analysts to gather requirements and ensure accuracy and completeness
Work closely with the Academy and Customer Success teams to design and structure Payment-domain courses, learning paths and onboarding materials that facilitate customer and partner education and adoption.
Propose and implement documentation standards, templates, and style guides (including standards for API reference documentation and diagrams)
Where relevant, support creation of multimedia assets (tutorials, videos, visual guides), including visual explanations of flows and architecture

3–5+ years of experience as a Technical Writer in fintech or SaaS environments, with a strong focus on payments processing
Strong ability to understand complex systems and translate them into accessible and structured content.
Excellent written English with a strong focus on clarity, tone, and accuracy
Proven experience designing well-structured documentation and learning flows
Hands-on experience working with APIs:
Ability to read and understand API documentation
Ability to map APIs to business events, workflows, and user actions
Experience creating or contributing to flow diagrams and architecture diagrams
Experience creating or managing e-learning content (LMS platforms, online courses, or training programs) would be a plus

We are an equal opportunity employer and value diversity at our company.
We actively hire for cultural growth and welcome people of all ages, backgrounds and value people who take a journey unique to them.
Equality, diversity and inclusion are our priority and we are committed to ensuring all job applicants are treated equally. All applicants will be treated fairly and will be considered for employment without discrimination because of ethnicity, race, religion or belief, gender, sexual orientation, gender identity or gender reassignment, family or parental status, pregnancy or maternity, marital or civil partner status, national origin, age, veteran, neurodiversity status or disability status.

Freelance Technical Writer – Payments, Core Banking

Key skills