Technical Operations Coordinator

Role Overview

• Support day-to-day operational and administrative tasks to help keep internal workflows organized and on track
• Maintain accurate documentation, process notes, and task follow-ups
• Assist in improving and maintaining structured workflows and operational processes
• Help ensure tasks, follow-ups, and action items are completed in a timely manner
• Support team coordination and contribute to overall operational efficiency
• Assist with initial outbound outreach through cold calling and follow-up communication
• Use structured scripts to help qualify prospects and book meetings
• Track outreach activity and maintain accurate updates in the CRM system
• Keep contact lists clean, organized, and updated with relevant notes and next steps
• Support the team in maintaining consistency across prospecting activities
• Schedule and manage social media posts across designated platforms
• Assist with basic marketing automation workflows, including: email campaigns, follow-up sequences, contact list segmentation
• Help ensure marketing activities are executed accurately and on schedule
• Support campaign consistency, follow-through, and process compliance
• Assist with light coordination of marketing-related tasks and content scheduling
• Maintain clean and accurate CRM records
• Update client and prospect information, notes, and activity logs
• Help monitor workflow progress and ensure important updates are captured properly
• Support process discipline by helping maintain organization and accountability across tasks and systems

Requirements

• Previous experience in an Operations Coordinator, Administrative Support, Technical Coordinator, Sales Support, Lead Generation, Marketing Support, or similar role
• Strong organizational skills and ability to manage multiple priorities
• Excellent written and verbal communication skills
• Comfortable following structured processes and working independently in a remote environment
• Detail-oriented with strong follow-through and task ownership
• Comfortable supporting outbound outreach and client-facing coordination

Preferred / Nice to Have

• Experience working in an MSP (Managed Service Provider), B2B services, or another structured service-based environment
• Familiarity with tools such as:
• Autotask
• IT Glue
• CRM platforms
• marketing automation tools
• task/project management systems
• Experience supporting sales, operations, or service teams
• Exposure to technical services, service desk, or IT-related environments is a plus

Benefits

• Remote Setup
• Competitive Compensation
• Paid Time Off / Leave Credits
• Government-Mandated Benefits
• HMO
• Opportunity to work in a structured, growth-oriented environment
• Exposure to operations, sales support, marketing execution, and technical service workflows
• Career growth opportunities for candidates looking to build experience in operations, coordination, and business support