Account Manager, Customer Service Representative

Role Overview

• Manage existing relationships and daily transactions with critical business partners
• Service assigned accounts quickly and efficiently while providing high-quality customer experience and support
• Work to professionally resolve/deescalate issues for assigned accounts
• Complete required reporting in a prompt and accurate manner
• Perform accounting functions and verify services pricing
• Request and review transactional data to ensure accuracy for Finance team
• On-call hours are required for this role and compensated accordingly

Requirements

• 1 – 2 years of Microsoft Excel and Outlook experience
• Strong communication and interpersonal skills
• Exceptional organizational and time management skills
• High level of attention to detail
• Database management experience is preferred

Benefits

• comprehensive benefits package
• generous employee contribution to health, dental, and vision insurance premiums
• 401(k)-retirement plan with 100% match
• company sponsored short-term, long-term, and life coverage
• multitude of supplemental and voluntary benefit programs
• competitive PTO package including vacation time, sick time, observed federal holidays, floating holidays, and volunteer time off
• virtual culture and teambuilding events