Key skills
CloudETLITSMServiceNowSOAPBIPerformance Optimization
About this role
Role Overview
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
- Troubleshoot and resolve issues related to ITSM and at least one additional ServiceNow module, such as HRSD, SPM, SAM, HAM, CMDB, IRM, SecOps, or custom applications.
- Support and maintain ServiceNow modules.
- Support and maintain integrations between ServiceNow and external systems.
- Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
- Participate in platform upgrades, clone, patching, and performance optimization initiatives.
- Ensure adherence to best practices in ServiceNow development and configuration.
- Document technical solutions, workflows, and issue resolutions.
- Perform deployment.
Requirements
- 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in Integrations and Platform
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Deep understanding of the ServiceNow CMDB and all related processes
- Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience.
Tech Stack
- Cloud
- ETL
- ITSM
- ServiceNow
- SOAP
Benefits
- We provide official ServiceNow training so you can achieve multiple certifications.
- NewRocket is committed to a diverse and inclusive workplace.
- We are proud to be an equal opportunity workplace and affirmative action employer.