Key skills
Stakeholder ManagementCommunicationProblem Solving
About this role
Role Overview
- Ensure timely and accurate responses to derechos de petición, PQRs, and acciones de tutela to meet legal deadlines without extensions or reliance on BPO services.
- Independently prepare clear and substantive responses derechos de petición or tutelas daily.
- Provide comprehensive and responsive attention to inquiries from regulatory bodies per month.
- Determine and recommend improvements to Addi’s internal control system and processes based on observed patterns.
Requirements
- Lawyer with at least 1 year of experience responding to PQRs and/or providing support to Addi’s clients, preferably in writing.
- Experience with consumer and habeas data law as well as with bureau reporting is desirable, though not mandatory.
- Ideally, possesses a strong, practical understanding of Colombian consumer protection laws, SFC regulations governing PQRS, data privacy (Habeas Data), and relevant aspects of civil/commercial procedure related to consumer disputes.
- Outstanding Meticulous Organization & Attention to Detail skills
- Solid Analytical Rigor & Problem Solving capabilities
- Clear Communication & Stakeholder Management
- English Proficiency at B1 level is desirable.
Benefits
- Competitive compensation & meaningful ownership
- Unparalleled growth opportunity
- Work on a problem that truly matters
- Join a world-class team