Manage and optimize provider templates across 5–10 clinical service lines to improve access and throughput
Analyze workflows, data, and system behavior to identify root causes of scheduling and capacity challenges
Translate ambiguous problems into clear diagnoses and actionable recommendations
Build, maintain, and refine templates at scale, ensuring accuracy, consistency, and efficiency
Lead requirements gathering and documentation for system changes, ensuring clarity and traceability
Execute and validate system updates, including testing, implementation, and post-launch monitoring
Partner with clinical and operational leaders to align on strategy, performance goals, and improvements
Facilitate discussions and present tradeoffs, risks, and recommendations to stakeholders—including leadership
Monitor template performance and proactively identify opportunities for improvement
Mentor peers and contribute to stronger team practices, documentation, and delivery methods

4–5+ years of experience delivering independently in an analyst role, including work on complex or ambiguous system changes
Hands-on experience with Epic templating tools and a strong understanding of clinic throughput and scheduling dynamics
Proven ability to build, maintain, and optimize templates at scale with strong attention to detail
Strong critical thinking skills—you can connect data, system behavior, and stakeholder input into a clear picture of what’s happening
Experience leading analysis, documentation, testing, and execution of system changes with minimal oversight
Ability to partner with cross-functional stakeholders and confidently communicate recommendations, including to leadership
Experience mentoring peers or contributing to team development
Strong documentation practices with the ability to maintain audit-ready records
Comfort operating in fast-paced, evolving environments with changing priorities

Senior Template & Capacity Analyst

Key skills