About this role

Provide superior customer service to external and internal customers
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution
Answer inbound phone inquiries timely, accurately, and professionally
Provide tier one digital banking support
Assist customers with debit card support
Process customers inquiries accurately and efficiently
Promote virtual branch solutions to customers
Ensure security of customer information

Must reside within 50 miles of Winter Haven, FL
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Must have excellent customer service skills including verbal, listening, and problem-solving skills
Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results
Ability to work with confidential information, both internally and externally, in a professional manner
Ability to have flexible hours when necessary
Receptive to coaching and feedback
Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment
Interpersonal skills to create a positive and effective work environment.

Customer Care Representative I

Key skills