Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences
Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance
Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows
Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools
Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility
Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems
Write clean, maintainable, and well-tested code following software engineering best practices
Participate in code reviews, mentor team members, and contribute to the growth of engineering culture
Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback
Participate in an On Call rotation to resolve critical issues impacting internal users

5+ years of software engineering experience building and shipping production applications
Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar
Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend)
Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.)
Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems
Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems
Strong product sense and user empathy, with ability to translate business requirements into technical solutions
Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices
Excellent communication skills and ability to work cross-functionally with operations, product, and engineering teams
Strong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedback
Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus

Backend Engineer, Ops

Key skills