Design and implementation of new and customer-specific network services
Development of holistic end-to-end service architectures
Analysis of new technologies and trends; further development of the service portfolio in coordination with product management
Ensuring service quality through standards, KPIs, onboarding and continuous process optimization
Technical after-sales consulting including proof of concepts (PoCs); close collaboration with Presales and Service Operations
Project management in the Connect area including handover to the service organization (training, documentation, quality controls)
Management of change processes; escalation and quality management
Definition and introduction of a unified service reporting standard; monthly reports and service meetings at C-level
Building and maintaining strategic customer relationships; sales support through presentations and technical expertise
Support for requirements arising from data protection, ISO 9001/27001 and BSI
Leadership, development and expansion of the Solution Consulting team
Travel within the DACH region

Degree in Electrical Engineering, Telecommunications or a related field; experience in optical networks, network services or service architectures
At least 3 years of successful functional leadership of employees
Experience designing service architectures and working with ITIL-based service management processes
Practical experience in transitioning/implementing complex services; knowledge of project and change management is an advantage
Solid understanding of optical network technologies (DWDM, ROADM, management systems/NMS)
Strong team player, highly autonomous, proactive and solution-oriented working style
Confident negotiator and persuader; excellent technical and commercial understanding
Excellent communication, presentation and moderation skills
Very good German language skills; proficiency in English

39-hour work week; flexible working hours
Hybrid work: typically 2–3 days per week from home possible
30 days vacation plus additional days off on 24/12 and 31/12
Structured onboarding, clear development and career prospects
Modern working environment, transparent communication, short decision-making paths
Sports subsidy: up to €30 gross per month
Bike leasing subsidy: €50 gross per month (up to two bikes possible)
DSL subsidy: up to €50 per month
Accident insurance: coverage for work and private activities

Head of Solution Consulting – Optical Networks

Key skills