Workforce Data Systems and Operations Manager

Role Overview

• Lead the coordination and standardisation of coaching workforce data across the Professional Game.
• Accountable for delivering against agreed KPIs and timelines that enables Game Partners, clubs and coaches to reliably identify, verify and track coaching information and career journeys across the Professional Game.
• Analyse current Game Partner data system dependencies, data flows, business processes and operational constraints.
• Produce as-is and to-be process and data models for workforce data systems across Game Partners.
• Identify, and work with organisation business owners to ensure alignment with organisational roadmaps.
• Define business requirements for aligned data definitions, metrics, terminology and collection processes.
• Identify, assess and document options, impacts and requirements for future data integration (including cost, benefits and risk).
• Lead delivery of the Workforce Data and Insights Project through requirement elicitation and stakeholder management.
• Ensure business needs are clearly linked to agreed milestones and timelines, highlighting impacts of scope, dependency or requirement changes.
• Coordinate inputs across multiple Game Partners and stakeholders to validate requirements and outcomes.
• Identify, analyse and manage dependencies, risks, and issues, providing evidence-based recommendations to support decision making.
• Act as the main point of contact for Game Partners and Clubs in relation to the collection and administration of workforce data.
• Facilitate workshops and working groups to understand, challenge and prioritise business needs and requirements.
• Support clear communication on expectations, timelines, and requirements, translating complex data and technical concepts to different audiences.
• Work through existing governance and operational structures to gain agreement on requirements and sign-off on proposed approaches.
• Define, document and support compliance with agreed data standards and processes.
• Investigate data quality issues and root causes, working with Clubs and Game Partners to identify practical improvement actions.
• Monitor data quality metrics, providing recommendations to inform continuous improvement in relation to data completeness, consistency, and reliability.
• Support the design of sustainable operating models and define roles and responsibilities for ongoing data ownership and stewardship.

Requirements

• Strong understanding of business processes and operational governance.
• Significant experience applying business analysis techniques across systems and operations and project delivery
• Experience supporting change adoption across multi-organisation environments.
• Demonstrable experience in assessing, documenting and improving complex systems.
• Previous ownership of data standardisation processes, establishing and maintaining common data definitions, metrics and collection processes.
• Experience of data quality management and collection across multiple organisations.
• Experience specifying requirements or producing operational reports and dashboards to support decision-making.
• Strong project management skills, with experience tracking actions, risks, dependencies, and delivery milestones.
• Excellent written and verbal communication skills, able to engage technical and non-technical audiences.
• Strong interpersonal skills and emotional intelligence with the ability to manage stakeholder relationships appropriately.