Key skills
CRM
About this role
Role Overview
- Answer phone and email inquiries from medical providers, case managers and other business support professionals
- Provide technical support for Commonwealth administrated Medicaid web applications
- Performing system research and asking questions to identify the root cause of the caller's issue
- Assisting users with system navigation
- Walking users through basic troubleshooting steps (clearing cache/cookies, restarting computer)
- Documenting calls in CRM (Customer Relationship Management) system
- Transferring users to other call centers
- Escalating caller's issues
- Follow shift schedule and daily break/lunch schedule
- Seated all day
Requirements
- High school diploma or G.E.D.
- 6 months of customer service or other telephone experience
- Must have access to high speed wired internet connection
- Access to a quiet work environment free from distractions
- Ability to pass a criminal background check AND drug screening
- 25 WPM typing
- Intermediate computer skills and knowledge of basic programs.
Benefits
- Equipment provided.
- Full Benefit Options
- From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.