Act as the trusted advisor for key accounts, building and maintaining strong relationships
Conduct regular high-touch customer activities, to deepen engagement and ensure satisfaction
Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
Oversee the onboarding process, ensuring smooth early adoption
Serve as the primary escalation point for customer issues, coordinating with teams to resolve them effectively
Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
Communicating effectively at all levels of the organization, keeping stakeholders informed

A Bachelors or Masters degree in Geosystems, Engineering or Computer Science
3+ years of experience in B2B customer success, account management, or consulting
Proven track record of building trusted relationships with B2B clients and delivering measurable business value
Familiarity with the technology, geospatial, or AEC industries
Exceptional organizational, interpersonal, and communication skills
Willingness to travel to build deeper relationships and address customers' technical needs.

15 days of vacation
11 public holidays
Flexible working hours and a hybrid work setup
A competitive compensation package that values the skills and experience you bring
A competitive health/ vision/ dental insurance
Up to $4500 USD employee referral bonus
401k matching up to 4%
5 days of paid sick leave
Paid Parental Leave.

Customer Success Manager – SMB

Key skills