About this role
Role Overview
- Provide On-Site Support
- A Field Support Engineer must respond to all client queries.
- This position may require working after hours as well as a presence on-site as required.
- The professional collaborates with other network professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures.
- They document all relevant departmental and field activities and resolve the complexities.
- They engage in routine maintenance checkup as well. Keeping the network up and running.
- Engineers confer with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
- They must have a good understanding of Ethernet and wireless networks.
- Engineers should consult all relevant documentation of the client network topology when making troubleshooting decisions.
- Site Support Engineer offers guidance and training to the client personnel.
- It is their duty to educate them about the product operation and maintenance procedures.
- The professionals also coordinate with the contractors for any necessary facility support.
- They must analyze issues and prepare service report in a timely manner.
Requirements
- 3 years of experience required
- This role is mainly in field
- Engineer in Electronics, Communications and Electronics, Computers and related
- Technical support in the field
- Knowledge of networks
- Structured cabling
- Device configuration (diagnostics, hardware and software repair, laptops, printers, multifunctional, tablets, iPads etc...)
- Preferably experience with Zebra brand equipment (printers, scanners, mobile computers)
- Availability to travel occasionally in the interior of the republic
- Valid driver's license
- Dealing with users
- Know how to drive a standard car
- Know how to work under pressure
- Availability of schedule and weekends.
Benefits
- Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality
- Competitive compensation and benefits