Onboarding Specialist, KYC
Sofia, Sofia-Capital, Bulgaria
Full Time
6 days ago
No Sponsorship
Key skills
Time Management
About this role
Role Overview
- Communicate with clients in English/Bulgarian
- Deal with incoming inquiries via chat and email
- Review, analyze, and verify client onboarding documents
- Input and validate client data
- Conduct due diligence and risk assessments on new clients
- Channel client’s feedback
- Working on a 24/7 schedule, organized in shifts
Requirements
- Proficiency in English (C1 or above)
- Customer-orientated approach
- Good time management and multitasking skills
- Willingness to learn and develop
- Adaptiveness to a rapidly changing environment
- Previous experience in customer service (Bonus points)
- Understanding of the stock market and the fintech industry (Bonus points)
- Fluency in another language (Bonus points)
Benefits
- Comprehensive training program to adapt to the insights of the business
- Upskill trainings throughout your career
- Full appreciation of your talent and ideas
- Generous remuneration package
- Excellent social benefits, including 25 days off, a sports card and private health insurance