Customer Service Specialist

Role Overview

• You will respond to customer inquiries via email, chat, and phone, providing first-class support
• You will process and review veterinary invoices to ensure fair and accurate reimbursement decisions
• You will help pet owners understand our insurance terms and benefits—clearly and understandably
• You will work closely with internal teams to improve customer experiences and processes
• You will maintain documentation in our systems to ensure smooth operations

Requirements

• You have prior experience in customer advisory, a veterinary practice/clinic, or a customer-facing role
• You possess fluent German language skills (spoken and written) and basic English skills to communicate with the international team
• You have excellent communication skills, both written and verbal
• You have a structured and detail-oriented way of working
• You can multitask—advising customers while supporting projects
• You are curious and consistently motivated to learn new things
• You are flexible and hands-on, and you are motivated by working in a dynamic environment
• You are an absolute team player and value regular exchange with colleagues

Benefits

• The opportunity to be part of a dynamic company in an early growth stage
• A flexible, dynamic, and warm company culture
• An international working environment with a lot of creative freedom
• The joy and enthusiasm of working on a unique product that makes the world a little better
• A hybrid working model combining office and home office
• Dogs are of course welcome in our Berlin office