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Customer Service Specialist at Lassie | JobVerse
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Customer Service Specialist
Lassie
Website
LinkedIn
Customer Service Specialist
Germany
Full Time
3 weeks ago
$27,000 - $33,000 EUR
Visa Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
You will respond to customer inquiries via email, chat, and phone, providing first-class support
You will process and review veterinary invoices to ensure fair and accurate reimbursement decisions
You will help pet owners understand our insurance terms and benefits—clearly and understandably
You will work closely with internal teams to improve customer experiences and processes
You will maintain documentation in our systems to ensure smooth operations
Requirements
You have prior experience in customer advisory, a veterinary practice/clinic, or a customer-facing role
You possess fluent German language skills (spoken and written) and basic English skills to communicate with the international team
You have excellent communication skills, both written and verbal
You have a structured and detail-oriented way of working
You can multitask—advising customers while supporting projects
You are curious and consistently motivated to learn new things
You are flexible and hands-on, and you are motivated by working in a dynamic environment
You are an absolute team player and value regular exchange with colleagues
Benefits
The opportunity to be part of a dynamic company in an early growth stage
A flexible, dynamic, and warm company culture
An international working environment with a lot of creative freedom
The joy and enthusiasm of working on a unique product that makes the world a little better
A hybrid working model combining office and home office
Dogs are of course welcome in our Berlin office
Apply Now
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