Support omni channel cross lines Policy Modernization team by evaluating cross channel content strategy and execution options
Support the business readiness activities and execution of cross lines solutions
Perform the discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
Collaborate with internal stakeholders and partners to optimize customer experience
Design and drive implementation of multi-platform technology and digital solutions
Optimize and improve existing products across all channels to drive KPIs and KRIs
Employ Human-Centered Design and Design Thinking methodologies

Bachelor’s degree OR 4 years of related experience
4 years Digital/Technology Product Management experience, including in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
1 year of Customer Contact Channel experience within Insurance or Financial services industry will substitute for 1 year of the minimum experience required
Demonstrated ability to effectively develop, present, influence, and communicate business decisions
Knowledge of Agile Methodology
1+ years of prior Platform Migration experience
1+ years of acquisition/servicing for P&C products
Experience with reporting tools such as Adobe/Tableau/Glassbox/Gridspace

Digital Product Manager – Mid Level

Key skills