About this role
Role Overview
- Installs, repairs and maintains hardware of ATM’s and related devices.
- Produces and maintains equipment performance/activity reports and installs modifications.
- Provides multi-vendor maintenance.
- Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
- Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
- Responsible for ownership of customer issues until resolution according to SLA agreements.
- Daily process the movement of stock and nature of the callout details on the mobile app.
- Communicate status updates with your electronic call notes throughout the day.
- Deal with customers and third-party service providers telephonically and in-person.
- Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
- Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.
Requirements
- Grade 12 or NQF 4 Equivalent
- National Diploma in Electrical Engineering
- Comptia A+ Certification is advantageous
- Prior technical experience in the ATM/ related field is essential 3-5 years.
- Computer Literate
- Proficient in English
- Valid South African Driving License (Code B/8)
Benefits
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
- EEO Statement NCR Atleos is an equal-opportunity employer.