Key skills
ERPSalesforceCommunication
About this role
Role Overview
- Monitor support channels (email, Salesforce, internal systems) for incoming issues
- Respond to and resolve IT support requests in a timely manner
- Troubleshoot issues remotely (POS systems, user access, basic network issues)
- Escalate complex issues to senior IT or external providers when required
- Provide support for retail stores experiencing system or POS issues
- Assist with troubleshooting hardware and software issues
- Ensure minimal disruption to store operations
- Maintain and support the company’s ERP system (e.g., Pronto or equivalent)
- Clean and maintain data including: Old orders, Work orders, Incomplete or incorrect records
- Ensure system data remains accurate and usable for reporting and operations
- Monitor Salesforce and other platforms for support tickets or alerts
- Track issues through to resolution
- Maintain clear records of problems and fixes
- Assist with user account setup and access management
- Support internal systems and applications
- Perform routine system checks and basic maintenance tasks.
Requirements
- Experience in IT support or helpdesk environments
- Strong troubleshooting skills (remote support essential)
- Familiarity with POS systems and retail environments (preferred)
- Experience with ERP systems (e.g., Pronto) highly regarded
- Understanding of Salesforce or ticketing systems (preferred)
- Basic networking knowledge (Wi-Fi, devices, connectivity)
- Strong communication skills (written and verbal)
- Ability to work independently and prioritise tasks.
- Must be available to work onsite
- Availability for weekend coverage (Saturday–Monday preferred)
Tech Stack
- ERP
Benefits
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.