Act as a primary escalation point for complex Sage 300 support cases, ensuring timely and thorough resolution.
Provide expert functional and technical support across core Sage 300 modules, including General Ledger, Accounts Payable, Accounts Receivable, Inventory Control, Order Entry, Purchase Orders, and Project & Job Costing.
Lead and assist with Sage 300 implementations, upgrades, and data migrations for clients across multiple industries.
Configure and customize Sage 300 to meet each client's unique business requirements.
Deliver end-user training — both virtually and on-site — and develop supporting documentation.
Support integrations between Sage 300 and third-party applications, including add-ons and complementary solutions relevant to client needs.
Diagnose data integrity issues, system errors, and performance challenges with a structured, solutions-oriented approach.
Maintain detailed case documentation and communication logs using internal systems.
Build and sustain trusted, long-term client relationships — serving as a reliable advisor throughout the client lifecycle.
Collaborate with Account Managers to identify client needs and opportunities for expanded services or solutions.
Mentor junior consultants and contribute to the team's collective knowledge base.
Stay current with Sage 300 product releases, patches, and Sage partner program updates.

5+ years of hands-on Sage 300 ERP experience (formerly Accpac).
Strong functional knowledge of core Sage 300 modules (GL, AP, AR, IC, OE, PO).
Demonstrated experience with Sage 300 implementations, upgrades, and client-facing support.
Solid understanding of accounting principles and the operational needs of finance teams.
Excellent communication skills — able to translate technical concepts clearly for non-technical users.
Ability to work directly with clients via phone, video, and in person.
Self-motivated, organized, and effective at managing multiple client engagements simultaneously.
Team-oriented mindset built on integrity and proactive service.

Senior Sage 300 Support Consultant

Key skills