Operations Specialist

Role Overview

• Determine participant eligibility throughout the plan year.
• Review and distribute enrollment materials in accordance with plan provisions.
• Approve distributions and loans on behalf of the plan sponsor.
• Review vesting and distribution campaigns annually.
• Ensure plan operations comply with the governing plan document and applicable regulations.
• Review, sign, and file Form 5500s; complete Form 5500 late deposit.
• Prepare and send out Summary Annual Reports (SARs), Annual Notices, and other year-end reporting notices.
• Complete data integrity reviews, force-out distributions, and plan enrollment reviews.
• Act as a primary point of contact for consultants, installation coordinators, payroll team, and FuturePlan associates regarding 3(16)-related inquiries.
• Archive all relevant communications for 3(16) access and signing authority records.
• Communicate significant issues or concerns to appropriate leadership in a timely and clear manner.
• Manage and optimize existing 3(16) processes; develop new procedures as needed.
• Lead and/or support the delivery of required annual notices and pre-filled census reporting.
• Oversee the proper completion of Required Minimum Distributions (RMDs), ERISA and Fidelity bond reviews, and maintenance of the fiduciary log.
• Ensure proper handling of Personally Identifiable Information (PII).
• Develop technical skills to serve as a Subject Matter Expert (SME) for designated processes.
• Provide direction and guidance to the team; mentor other team members as needed.
• Serve as Project Lead for high-priority projects and initiatives.
• Create and assist with project schedules, including defined scopes, objectives, and timelines.
• Contribute to decision-making and process improvement efforts across the 3(16) Operations Team.
• Support and maintain responsibilities associated with the 3(16) Plan Admin mailbox. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Assist with other tasks and projects as assigned.

Requirements

• Bachelor’s degree (B.A., B.S.) in business, accounting, human resources, or equivalent business experience
• Highly organized with an attention to detail
• Ability to work in fast paced, ever-changing environment
• Ability to manage multiple tasks simultaneously
• Creative problem solving and critical thinking skills
• Intermediate knowledge of MS Office Suite
• Self-motivated, responsive, and efficient
• Able to lead projects as requested
• Able to work independently with minimal supervision
• Ability to effectively assess risk
• Team player, willing to help where needed
• Self-motivated, eager to learn and grow
• Pro-active, innovated thinker
• Effective communication skills
• Exceptional customer service skills
• Retirement administration and plan design experience in a professional environment
• Experience with databases and data management

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development opportunities