Servicenow Technical Consultant – ITOM

Role Overview

• Configure ServiceNow ITOM to discover and inventory IT assets such as workstations, switches, servers and applications on customers' networks;
• Automate configuration management and the CMDB using ServiceNow ITOM and ITSM;
• Install and configure IT monitoring using ServiceNow ITOM;
• Configure ServiceNow ITOM with cloud environments such as AWS, GCP, Azure and OCI;
• Configure ServiceNow AIOps integrations with solutions such as Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, among others;
• Automate workloads and workflows in on-premises and cloud environments using communication protocols such as SSH, PowerShell, JDBC and APIs (REST/SOAP/others);

Requirements

• Have configured at least one of the following management solutions: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, BMC Discovery.
• Knowledge of traditional IT infrastructure and cloud environments.
• Experience with at least one container deployment technology: Docker, Kubernetes or OpenShift.
• Familiarity with different architectures and integration protocols between systems and platforms.
• Experience working on projects and tasks related to IT or Cloud infrastructure automation.
• Proficiency in at least one programming language: JavaScript, Perl, Python, PowerShell or Shell Script.
• Intermediate or advanced English.

Tech Stack

• AWS
• Azure
• Cloud
• Docker
• Google Cloud Platform
• ITSM
• JavaScript
• Kubernetes
• OpenShift
• Perl
• Python
• ServiceNow
• SOAP

Benefits

• Flexible Benefits: Meal voucher / Food voucher.
• SulAmérica Health Insurance
• no co-pay and 100% employer-funded.
• Dental Plan
• SulAmérica
• 100% employer-funded.
• Home Office Allowance.
• Life Insurance.
• Childcare Assistance.
• PPR (Profit Sharing).
• Quality of Life and Well-being: Wellhub (Gympass);
• 24/7 Digital Care (Telemedicine available 24 hours a day with consultations in up to 20 minutes);
• Teleconsultations with medical specialists;
• Chronic Care Management (personalized, multidisciplinary care);
• Pregnancy Program: full pregnancy follow-up by qualified professionals;
• Nutrition Program: support for employees to improve their diet and consultations with nutritionists;
• Social Support: Social Workers and legal and financial guidance;
• Emotional Health: Check-ups, Psychotherapies and urgent/emergency assistance;
• Benefits Club: Education and Career: Partnerships with courses, universities and language schools;