Develop and automate business processes and services on the ServiceNow platform.
Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
Develop applications using App Engine.
Create and configure workflows, forms, integrations, and business rules.
Participate in technical discovery and requirements gathering with clients.
Identify improvement opportunities and propose solutions.
Ensure development best practices and platform governance.
Work on projects using agile methodologies (Scrum/Kanban).
Support technical issue resolution and continuous improvement of delivered solutions.

Hands-on experience with modules such as ITSM, ITOM, CSM, HRSD, and others.
Platform configuration and management experience.
Strong knowledge of JavaScript.
Experience with Flow Designer.
Experience with ServiceNow integrations (inbound/outbound).
Experience working with agile methodologies.
Ability to understand business requirements and translate them into technical solutions.
Advanced English (desirable for international projects).
ServiceNow certifications (CSA, CAD and/or CIS).

Flexible Benefits: Meal Allowance / Food Voucher.
SulAmérica Health Insurance
no co-payment and 100% company-paid.
Dental Plan
SulAmérica
100% company-paid.
Home Office Allowance.
Life Insurance.
Childcare Allowance.
PPR (performance-based bonus).
Emotional well-being: check-ups, psychotherapy and 24/7 urgent and emergency support.
Nutrition Program: support for healthier eating and consultations with nutritionists.
Pregnancy Program: professional support throughout pregnancy.
Benefits Club: Education and Career — partnerships with courses, universities and language schools.
Shark Academy: responsible for upskilling our Aoopers, with ongoing training and certifications fully funded.
#sharkteam: knowledge and experience sharing with a market-leading team.
Aoop Lovers: gamification program where, in addition to having fun and interacting, you can redeem earned points for great rewards.

ServiceNow Technical Consultant – Senior

Key skills