Key skills
CommunicationProblem SolvingCollaborationRemote Work
About this role
Role Overview
- Interacting with clients to shape their experience with Lumos
- Troubleshooting technical errors and maintaining product development awareness
- Developing expertise in new product features and relaying customer feedback
- Finding solutions for current support opportunities and contributing to team processes
Requirements
- No strict qualifications, motivated and excited candidates are encouraged
- Proficiency in troubleshooting complex technical errors
- Ability to develop product expertise in collaboration with Product Managers
- Strong communication skills and attention to detail
- Creative problem solving and feedback-giving mindset
Benefits
- 💯 Remote work culture (+/-4 hours Pacific Time)
- ⛑ Medical, Vision, & Dental coverage covered by Lumos
- 🛩 Company and team bonding trips throughout the year fully covered by Lumos
- 🌴 Flexible PTO, with minimum time off to make sure you are rested and able to be at your best
- 👶🏽 Up to 16 weeks for expecting parents
- 💰 Monthly wellness stipend
- 🏦 401k matching plan