IT Network Engineer

Role Overview

• Provide support for global enterprise voice and data networks.
• Work with IT technology leaders, business partners and service providers to determine, deploy and enforce standards.
• Implement hardware and software life cycle management, supporting roadmaps, asset deployment, inventory control and asset disposal adhering to corporate asset management policy and procedures.
• Deliver technology leadership for hardware and software related to provisioning, allocation and support of servers, storage and networks in a virtual desktop and application publishing environment.
• Provide technical support addressing operations, security, stability, and continuous improvements for network services: Security Voice Data Video Business to Business (B2B) Electronic File Transfer Resilience, Disaster Recovery & Business Continuity Virtual Desktop Infrastructure Application Publishing Infrastructure.
• Perform responsibilities and adhere to established protocol relative to: Capacity planning and management Vendor and contract management Forecasting and planning Invoice review and analysis Financial analysis and budgeting (zero based budgeting, cost-benefit analysis, capital, expenses, etc.) Service Level Agreement (SLA) oversight (publish, remediate gaps, etc.).
• Participate in quality process pertaining to network services such as Root Cause Analysis (RCA), and Root Cause Corrective Action (RCCA).
• Ensure the delivery of exceptional customer service and tangible outputs.
• Rely on industry standards, best practices, and qualitative & quantitative data to support and/or refine operations methodologies.
• Perform other responsibilities as assigned, including overnight and international travel.

Requirements

• Bachelor’s degree in Computer Science or related field or an equivalent combination of education, certification, and experience.
• 3 – 7 years of IT experience.
• Minimum of 3 years’ experience in Network Systems Engineering.
• Advanced knowledge of network management tools.
• Current engineering level certifications on enterprise platforms.
• Experience working with global service providers is preferred.
• Active ITIL v3 (Information Technology Infrastructure Library) certification preferred.
• Knowledge of parts logistics methodologies, such as inbound/outbound logistics, just-in-time and just-in-sequence preferred.
• Enterprise support experience with voice and data networks in support of advanced technologies such as wireless, mobility/presence, Microsoft Lync, Microsoft Windows Server, VMware vSphere, IBM AIX, Linux, Citrix XenServer/App/Desktop, SAN, and NAS.

Tech Stack

• Citrix
• Linux
• VMware

Benefits

• Company offers a highly available, well-performing, scalable, optimized, and cost-effective infrastructure platform for IT services.