Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence.
Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies.
Lead platform security and governance, ensuring compliance with internal policies and industry best practices—particularly within secure or regulated environments.
Oversee incident and problem management for M365 services, ensuring timely resolution, root‑cause analysis, and continuous improvement.
Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business.
Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management.
Ensure the platform meets enterprise‑level standards for resilience, scalability, and integration with wider infrastructure.
Build and lead a high‑performing M365 team, fostering a culture of accountability, collaboration, and professional growth.

Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, SharePoint, OneDrive, Entra ID, etc.) for a minimum of 8 years.
Microsoft certification M365 Administrator Expert or hold at least 3 of the following Microsoft 365 certifications: Endpoint Administrator Associate, Messaging Administrator Associate, Teams Administrator Associate, Identity and Access Administrator Associate, Information Security Administrator Associate certification.
Demonstrated success working in secure, regulated, or compliance‑driven environments.
Strong leadership capabilities with experience guiding technical teams and driving high performance.
Customer‑focused approach with excellent communication and stakeholder‑management skills.
Hands‑on experience developing and delivering technology roadmaps.
Strong problem‑solving and organisational skills.
Competence in ITIL‑aligned service management; ITIL certification desirable.
Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.

M365 Technical Manager

Key skills