Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site
Carry out equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, even when venues are closed to the public
Investigate and resolve sophisticated system faults, performing necessary repair work as the need arises
Respond to service calls promptly and professionally to meet customer expectations and SLA requirements
Collaborate effectively with venue staff and maintain a high level of customer happiness
Accurately collect and report all activities using Aristocrat’s field service management tools
Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory
Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards
Assist with internal service reporting and respond to departmental requests when required
Ensure you understand and align with Company and venue WHS policies, procedures, and regulations
Prioritize the health, safety, and welfare of all employees, visitors, and contractors
Follow accident/incident/near miss processes and conduct investigations as required
Ensure all activities meet Company and legislative & regulatory compliance requirements

Valid Australian driver's licence
Entry-level candidates with opportunities for career progression
Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat)
Excellent problem-solving, troubleshooting, and fault-finding capabilities
Strong communication skills and a customer-service approach
Self-motivated and able to work independently across multiple customer sites
Good organisational skills with the ability to manage time, tasks, and service schedules
Proficient in using mobile devices and field service applications for reporting
Flexibility to work weekends and public holidays as needed
Preferred Experience in a technical field service role, gaming industry, or electronics/mechanical repair
Familiarity with diagnostic tools, maintenance scheduling, or service coordination
Previous exposure to WHS systems, compliance environments, or regulated industries
Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools
Able to comfortably step up onto a safety step and work in variable physical environments
Comfortable standing for extended periods and aiming for most of the workday
Capable of bending, squatting, and working at ground level when necessary
Capable of raising arms overhead and performing tasks at shoulder level when necessary.

Field Service Technician

Key skills